EXCHANGE AND REFUND POLICY
Exchange
Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
If some products are found to have factory defects after inspection, customers can replace products of the same model within seven days (except for certain designated brands and accessories).
Each transaction can only be returned and exchanged once.
If the replaced goods are not in stock, the customer can replace another good with the same value.
When replacing goods, the customer must present a valid invoice, receipt, and an unfilled warranty. The product to be returned may be required to be inspected by authorized dealer to confirm that product has indeed failed to meet the manufacturer’s standards. The goods must be packaged intact without any damage or scratches; and the serial number of the goods (if any) must match the information on the invoice.
If the product is requested to return due to price fluctuations in the market, limited-time preferential price changes, or/and software problems, this return guarantee does not apply.
The customer must return the gift that was included in the purchase, otherwise we will need to deduct the value of the gift.
This replacement guarantee does not apply to:
- Goods damaged due to accidental damage or negligence damage, improper use.
- Random accessories.
- Products that are damaged or/and scratched.
- Certain consumable products such as cleanser, etc.
Refund
Except for the replacement guarantee conditions mentioned above, all sold goods are non-refundable.
The product is subject to price volatility, and the selling price is subject to the moment the order is issued, and the difference cannot be refunded if there are price adjustments or promotions afterwards.
If customers insist on a refund, a $50 administrative fee will be charged each time. It is recommended that customers check carefully before transferring money.
